Privacy Policy
Last updated: June 2026
1. Who we are
Holistical Healing ("we", "us") provides holistic healing, coaching, readings, meditations and digital tools to support self‑regulation, reflection and realignment.
2. Contact
If you have questions about this policy, you can contact us at: Email: hello@holistical-healing.co.uk
3. What data we collect
- Contact details (name, email, phone)
- Booking details (service booked, date, time, notes you choose to share)
- Purchase details (products ordered, billing and shipping details)
- Account details (if you create a member account)
- Communication history (emails, messages, forms you send us)
- Technical data (IP address, device, browser type, pages visited, cookies)
4. How we collect data
- Book a session or event
- Buy a product or digital download
- Create a member account
- Subscribe to emails or updates
- Fill in a form or contact us
- Browse our website
5. Why we use your data
- Provide and manage bookings, events and services
- Process payments and deliver products
- Run your member account and subscriptions
- Communicate with you about your bookings, orders or questions
- Send updates, offers and resources (if you choose to receive them)
- Improve our services, website and customer experience
- Meet legal, tax and accounting obligations
6. Legal bases for processing
- Contract – to provide the services or products you request
- Consent – when you sign up for marketing or optional features
- Legitimate interests – to run and improve our business in a balanced way
- Legal obligation – to keep records where the law requires it
7. Sharing your data
We may share your data with trusted third parties who help us run our business, such as payment processors, booking tools, email and communication tools, and hosting providers. These providers only use your data to provide their services to us and must protect it.
8. International transfers
Some service providers may be based outside the UK/EEA. Where this happens, we take steps to ensure your data is protected, for example by using standard contractual clauses.
9. Data retention
We keep your data only for as long as needed to provide services, meet legal requirements, or resolve disputes. After this, we securely delete or anonymise your data.
10. Your rights
You have the right to access, correct, delete, or limit how we use your data. You can also object to processing or withdraw consent. To use these rights, contact us at hello@holistical-healing.co.uk.
11. Cookies and tracking
We use cookies to run the website securely, remember preferences, and understand visitor usage. You can control cookies through your browser settings.
12. Children
Our services are not directed at children under 18. If you believe a child has provided us with personal data, please contact us.
13. Sensitive information
Our work involving personal reflections is treated with care and confidentiality but is not a substitute for medical treatment. Always seek professional advice where needed.
14. Changes to policy
We may update this policy from time to time. We will post the new version on this page and update the "Last updated" date.
15. How to complain
If you have concerns, please contact us first. You also have the right to complain to your local data protection authority (e.g., the ICO in the UK).